For members

Members' guide

For people who already belong to a BeanPool community. New here? Start on the home page.

About BeanPool

How BeanPool works, the rules and how decisions are made, common questions, and what is new.

• How BeanPool worksBeans, trading, offers and needs, and credit, in plain words.
• Rules and how decisions workVoting, turnout, secret ballots, who may vote, suspension, removing a member, keepers and convenors.
• QuestionsShort answers to the questions members ask most.
• What's newWhat changed in each version of the app, in plain words.

How to use the app

Getting started

Joining, your 12 words, your profile, the top bar, this guide, and getting help.

• Joining with an inviteHow to join a community with an invite, and how to invite someone else.
• Your 12 wordsThe 12 words are the key to your account. Why they matter, where to find them, and how to keep them safe.
• Your profileYour name, photo, a few words about you, and who can see your contact details.
• The top barThe bean, the small icons that show when something needs you, and the buttons at the top right.
• This guideWhere to find this guide, how to search it, and how it stays up to date.
• Getting helpWhere to look when you are stuck, and who to ask.
• More than one communityBelong to several communities with one account, and switch between them.
• Using BeanPool in a web browserThe web app does most of what the phone app does. Where its buttons have different names.

Market

Finding and posting Offers and Needs, and how a deal works from start to finish.

• Browsing the marketFind Offers and Needs with search, filters and distance.
• Posting an Offer or a NeedPut up something you can do or give, or something you are looking for.
• My DealsOne place for every trade you are in, every post you have up, and your past trades.
• A deal, step by stepFrom asking to getting paid, for an Offer and for a Need, and leaving a review.
• When a deal goes wrongCancelling a deal, and what happens when you cannot agree.

Map

What the pins are, where yours goes, and finding things near you.

• What the map showsThe pins on the Map, what their colours mean, and the buttons around them.
• Where your pin goesWho sees where your posts and events are, and how to keep your home private.
• Finding things near youShow only posts within a distance of you, or of any place you choose.

Talk

Messages, people and friends, groups, and event chats.

• MessagesStart a chat, send photos, reply and react, and what is private.
• People and friendsFind members of your community, add friends, and vouch for someone.
• GroupsCreate or join a group, post to it, and look after it as a convenor.
• Event chatTalk with the host and everyone going to an event.
• Muting a chatComing soon. What you can do today to get fewer alerts.
• Mentions (@name)Coming soon with group chat.

Pulse

What your neighbours share, the Learn videos, and adding your own channels.

• The PulseWhat your neighbours make and share elsewhere, in one feed.
• The Learn laneShort videos about BeanPool, and the guide pages they go with.
• Sharing your channelsPut your YouTube, blog, Instagram and other channels on the Pulse.

Commons

Decisions and voting, polls, events, enterprises and keepers, and the shared beans.

• Voting on a DecisionFind open Decisions, vote, change your vote, and see results.
• Proposing a DecisionAsk the community to decide something binding.
• PollsAsk the community a quick question. Polls show opinion; they change nothing by themselves.
• EventsCreate an event, say you are going, and run it as the host.
• Enterprises and projectsShared ventures with their own beans: find one, back one, or start one.
• KeepersThe people who run an enterprise and stand behind it. How to join, object, and step down.
• The CommonsYour community's shared beans: where they come from, and how they are spent.

Ledger

Your balance, your credit line, gifts, trust badges and the circulation fee.

• Your balance and historyHow many beans you have, what is held, and every trade and gift.
• Your credit lineHow far below zero you can go, and how it grows.
• Sending a giftSend beans to someone, with no trade.
• Trust badgesNewcomer, Resident, Steward and Elder. What they mean, and why they unlock nothing.
• The 500-bean partner limitWhy trading with many people builds more trust than trading a lot with one.
• The circulation feeA small monthly fee on large balances, so beans keep moving. The first 200 are free.

Settings and safety

Privacy, blocking and reporting, alerts, light and dark, going away, leaving, and getting your account back.

• Your privacyWhat others can see about you, and the settings that control it.
• Blocking someoneHide someone's posts and messages from you, and undo it later.
• Reporting a problemTell your community's admins about a post, an event, a Pulse post or an enterprise.
• NotificationsChoose which alerts reach your phone.
• Light and darkMake the app light or dark, or follow your phone.
• Going awayHoliday Mode hides your Offers and pauses new requests while you are away.
• Leaving or deleting your accountSign out of this phone, or delete your account for good, and what happens to your beans.
• Getting your account backRestore your account on a new phone, and protect it with a sign-in account.

The same guide is in the BeanPool app, and works there without a connection: open Settings, then "Help & how it works" under BeanPool. Guide version 5.