Members' guide · Settings and safety

Reporting a problem

Tell your community's admins about a post, an event, a Pulse post or an enterprise.

What you can report

• A post in the Market: open it and tap Report Post.
• An event: open it and tap Report event.
• A Pulse post: tap the flag on it.
• An enterprise: open it and tap Report Enterprise at the bottom.

Then:

• A Market post: choose a reason (Spam or scam, Offensive content, Misleading post or Other), add a few words if they help, and tap Submit Report.
• A Pulse post: choose a reason and tap Submit report.
• An event: tap Report to confirm.
• An enterprise: type why, and tap Submit Report.

A person or a message

There is no separate button to report a person or a single message in the phone app yet. Block them instead: blocking also sends a report to your admins. See "Blocking someone".

In the web app, a chat with one person has a report button at the top: a flag, with the word Report on a wide screen.

What happens next

Your report goes to the people who run your community's server. They decide what to do. They can remove a post, or suspend a member while the community votes on it. You are not told the outcome in the app.

If someone is in danger, contact your local emergency services first.

Related

• Blocking someoneHide someone's posts and messages from you, and undo it later.
• Getting helpWhere to look when you are stuck, and who to ask.
• When a deal goes wrongCancelling a deal, and what happens when you cannot agree.
• The PulseWhat your neighbours make and share elsewhere, in one feed.

The same guide is in the BeanPool app, and works there without a connection: open Settings, then "Help & how it works" under BeanPool. Guide version 6.