Members' guide · Settings and safety

Getting your account back

Restore your account on a new phone, and protect it with a sign-in account.

On a new phone

• Install BeanPool and open it.
• Tap Already a Member? Restore Account.
• Choose Recover with 12 Words or Recover with Social.

With your 12 words

• Type the 12 words in order, or tap Paste.
• Type your community's name or address.
• Tap Recover Identity. Your name and photo come back from your community.

With a sign-in account

This works only if you linked one before (see below), and only while your community's server is running.

• Type your name in the community. The app may suggest "Is this you?".
• Type your community's name or address.
• Tap Recover with and the account you linked: Google, Facebook or GitHub, or Apple on an iPhone.

Protecting your account now

• Open Settings and tap Account Protection.
• Under Sign-In Recovery Providers, tap Protect with and choose an account.

This is not a way to log in. Your account is still your own key. The linked account only helps you get it back, in that community.

To remove it, tap Disconnect.

If someone else tries

If someone starts recovering your account, you get an alert, and Settings shows Someone is recovering your account. If it is not you, tap Stop It Now. If they used your linked sign-in account, they may already be in by the time you see it. Keep that sign-in account safe, with its own strong password.

If the phone already has an account

Restoring a different account replaces the one on this phone. The app asks you to type WIPE first. Make sure you have the 12 words for the account you are replacing.

Lost everything?

Without your 12 words and without a linked sign-in account, only the admins of your community can help, by setting you up again.

Related

• Your 12 wordsThe 12 words are the key to your account. Why they matter, where to find them, and how to keep them safe.
• Leaving or deleting your accountSign out of this phone, or delete your account for good, and what happens to your beans.
• More than one communityBelong to several communities with one account, and switch between them.
• QuestionsShort answers to the questions members ask most.

The same guide is in the BeanPool app, and works there without a connection: open Settings, then "Help & how it works" under BeanPool. Guide version 6.