Members' guide · Getting started

Getting help

Where to look when you are stuck, and who to ask.

Look it up

• This guide: search it for a word, like "gift" or "photo".
• The ⓘ buttons: many screens have a small ⓘ. Tap it for a short explanation of that screen. The Ledger has several.
• The pricing guide: in Settings, under Community Pricing Guide, tap Browse 500+ Item Estimates to see what things usually cost in beans.

Ask a person

• About a trade: message the other person first. Most problems are misunderstandings. On the post, tap Message and their name.
• About a person or a trade that has gone wrong: talk to the admins of your community. They look after its server, and they can step in on a stuck trade.
• About the app itself: visit beanpool.org. You can open it from Settings, under BeanPool.
• Running a community yourself: the owners and admins who run a community's server have their own manual, in that server's Settings: sign in and press Manual in the side bar.
• Getting into Settings: owners and admins see Community admin in the phone app's Settings. Manage opens Settings on the phone. On a computer, open Settings in a web browser and choose Sign in with your phone, then in the app tap Manage this community from a computer (older apps: Sign in on a computer) and scan the code. Check the 6-character code on the phone matches the one on the computer before you tap Sign in.

When something is not right

• If a post is a scam, offensive or misleading, report it. See "Reporting a problem".
• If someone is bothering you, block them. See "Blocking someone".

Safety pages

In Settings, under Legal & Privacy, you can read the Privacy Policy, the Terms of Service & EULA and the Child Safety Standards. They open on beanpool.org.

Related

• This guideWhere to find this guide, how to search it, and how it stays up to date.
• Reporting a problemTell your community's moderators about a post, an event, a Pulse post or an enterprise.
• QuestionsShort answers to the questions members ask most.
• Blocking someoneHide someone's posts and messages from you, and undo it later.
• The top barThe bean, the small icons that show when something needs you, and the buttons at the top right.

The same guide is in the BeanPool app, and works there without a connection: open Settings, then "Help & how it works" under BeanPool. Every other rule, guide and manual is in the Help Centre. Guide version 112.