Members' guide · Settings and safety

Notifications

Choose which alerts reach your phone, and when events remind you.

Choosing your alerts

• Open Settings. Under App Settings, tap Notification Preferences.
• Switch each kind on or off:
• Direct Messages: when someone messages you.
• Marketplace Activity: requests, approvals and refusals on your deals, and what happened to a post you reported or one of yours the admins removed.
• Held in Trust & System: beans held, released or in question.

Changes save by themselves. They are kept by your community's server, so they follow your account.

Alerts about someone trying to recover your account always come through. You cannot turn those off.

What an alert says

An alert on your phone says only what kind of news it is, for example:

• "You have a new message."
• "There is news on one of your trades."
• "An event you're going to starts soon."
• "Your community has a notice for you."

It never says who it is from, which listing, how many beans, or what your community's announcement says. Alerts pass through Apple's, Google's and Expo's servers on their way to your phone, and anyone can read a lock screen, so the rest stays with your community. Open BeanPool to see it.

BeanPool never asks for your 12 words or a password in an alert.

When you tap an alert

Each alert carries your community's signature, made for you alone. BeanPool checks it before doing anything:

• It checks out: BeanPool asks your community what the alert was about and opens it, if it's from the community you're in. An alert from another of your communities opens BeanPool where you left off: switch to that community to see it.
• It doesn't: BeanPool opens nothing and tells you once: "That notification didn't come from your community. Ignore what it said. BeanPool never asks for your 12 words or a password in a notification."

While BeanPool is open, an alert that doesn't check out isn't shown at all, and neither is one you've already seen.

Your phone shows an alert's words before BeanPool can check them. So someone who got hold of your phone's alert address could put their own words on your lock screen. Tapping one does nothing, and BeanPool says so.

An alert from a community you've removed from this phone does nothing either.

If your community's server hasn't been updated yet, its alerts carry no signature. BeanPool shows them in general words ("There is news from your community.") and, when you tap one, opens where you left off.

Notices when BeanPool checks in

Every so often your phone lets BeanPool check in with your community in the background. If your community kept a notice for you that you haven't seen, such as what happened to one of your posts, BeanPool shows it on your phone in full, once.

This needs nothing but your community's server, so it still works if alerts don't. It comes later than an alert would: your phone decides when, from about 15 minutes to a few hours.

Event reminders

Under the switches, Event reminders sets how long before an event you are Going to or Interested in starts you are told. Tick 1 week, 1 day, 2 hours, 1 hour or 30 minutes before — you can tick more than one — or tick Off for none at all.

Everyone starts on 1 day before. This is your usual choice; any one event can be set differently on the event itself. See "Events".

Reminders arrive with your Marketplace Activity alerts, so they stop if you switch those off. You are never reminded about an event that was cancelled or has ended, or about a time that had already passed when you said you were coming. If the host moves the event, the reminder moves with it.

No alerts at all?

Check that your phone allows notifications for BeanPool, in your phone's own settings.

One chat at a time

You can mute one group's or enterprise's chat for 8 hours, a week or for good. See "Muting a chat".

Related

• Muting a chatSilence a chat — one person's, a group's or an enterprise's — for 8 hours, a week, or for good.
• MessagesStart a chat, send photos, reply, react, edit, delete, mute, and what is private.
• My DealsOne place for every trade you are in, every post you have up, and your past trades.
• EventsCreate an event, say you are going, be reminded, share it, and run it as the host.
• Going awayHoliday Mode hides your Offers and pauses new requests while you are away.
• The top barThe bean, the small icons that show when something needs you, and the buttons at the top right.

The same guide is in the BeanPool app, and works there without a connection: open Settings, then "Help & how it works" under BeanPool. Every other rule, guide and manual is in the Help Centre. Guide version 112.